- Detailed description of goods and/or services
Rosey & Vittori is a business in the clothing industry that designs and manufactures men’s and ladies apparel.
- Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of email, unless a purchase is for a Made To Order product, the request will be processed within 10 days.
- Export restriction (Optional)
The offering on this website is not limited to South African clients only. International delivery fees are determined by the delivery services Rosey & Vittori uses.
- Return and Refunds policy
The provision of goods by Rosey & Vittori is subject to availability. Cancellation of orders by the client will attract a 20% administration fee.
- Products may be returned only when defective, damaged or if the products supplied are not the same products that were ordered.
- If the products are different from what was ordered, this must be reported within (24) hours of delivery. Any damage must also be immediately reported, within (24) hours of
- delivery. If you are returning products via courier or post office you must package it carefully so that it does not become more damaged en route.
- When claiming a return for any faulty Rosey & Vittori product you will need to carefully complete the following steps:
- Step One: Email all the details listed below to email@example.com
- Step Two: Attach the original proof of purchase to the email.
- Step Three: Send the email with all the correct details and attachments.
- Required details:
- Original Proof of Purchase/ Receipt
- Name & Surname
- Telephone number
- Email address
- A description and photograph of the faulty product
- Returns are limited to the original owner of the product that has been purchased from Rosey & Vittori directly. You may only submit one product per return claim. Rosey & Vittori reserves the right to determine whether your return claim is valid for a defective product replacement. Any suspected fraudulent behavior will be marked as fraud and investigated before approving the return.
Rosey & Vittori shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
- Payment options accepted
Payment may be made via Visa, MasterCard or by bank transfer into the Rosey & Vittori bank account, the details of which will be provided on request.
- Card acquiring and security
Card transactions will be acquired for Rosey & Vittori via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go towww.paygate.co.za to view their security certificate and security policy.
- Customer details separate from card details
Customer details will be stored by Rosey & Vittori separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
- Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Rosey & Vittori takes responsibility for all aspects relating to the transaction including sale of goods sold on this website, customer service and support, dispute resolution and delivery of goods.
- Country of domicile
This website is governed by the laws of South Africa and Rosey & Vittori chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 250 Voortrekker Road, Maitland Cape Town, South Africa 7404.
Rosey & Vittori may, in its sole discretion, change this agreement or any part thereof at any time without notice.
- Company information
This website is run by Rosey & Vittori (Pty) Ltd based in South Africa trading as Rosey & Vittori and with registration number 2013/053300/07 and S R Rosenbaum and I R Bisogno as Owners / Directors.
- Rosey & Vittori contact details
Company Physical Address: 250 Voortrekker Road, Maitland, Cape Town 7404.
Email: firstname.lastname@example.org Telephone: 072 823 9922 / 074 312 4921